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Privacy Policy

Last updated 4/3/2026

1. Who we are

This Privacy Policy explains how Thurgood Physiotherapy Port Macquarie (“we,” “us,” or “our”) collects, uses and protects your personal information in line with the Australian Privacy Act 1988.

2. What information we collect

We may collect personal information when you use our website or contact us, including:

  • Contact details: Name, email address, phone number, address and payment details (if applicable), collected through booking forms, contact forms or direct enquiries.
  • Website usage data: IP address, browser type and pages visited, collected through tools such as Google Analytics.
  • Cookies: Small text files stored on your computer or phone to improve your browsing experience and help us understand how our website is used.

3. How we use your information

We use your information to:

  • Process your booking or order.
  • Reply to enquiries.
  • Improve our website and services.
  • Send marketing emails (only if you have opted-in).

We do not sell your personal information.

4. Third-party services

We use trusted third-party services to help run our business, such as:

  • Google Analytics: To track site traffic. You can opt-out using the Google Analytics Opt-out Browser Add-on.
  • Booking or payment platforms: Your data is shared with these providers just to complete your request.
  • Website hosting providers: To securely store our website and make it accessible online.

5. Storage and security

We take reasonable steps to protect your data from misuse, loss or unauthorised access. Your information is stored securely and is only accessible by authorised staff.

6. Accessing or correcting your information

Under the Australian Privacy Principles, you have the right to:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct or delete your personal data.

To make a request, please email deanthurgoodphysiotherapy@gmail.com. We will respond within 30 days.

7. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.

8. Complaints

If you believe your privacy has been breached, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.